Refund policy
Return & Refund Policy – Spark Store
Last Updated: May 2026
Welcome to Spark Store. Customer satisfaction is very important to us. Please read our Return & Refund Policy carefully before placing an order on our website.
7 Days Return Policy
We offer a 7-day return policy for eligible products.
You can request a return within 7 days from the date of delivery if:
- Product is damaged
- Product is defective
- Wrong item delivered
- Product is missing parts/accessories
Conditions for Return
To be eligible for a return:
- Product must be unused and in original condition
- Product should be returned with original packaging
- Product must include all accessories, manuals, and tags
- Return request must be raised within 7 days of delivery
Non-Returnable Items
The following items are not eligible for return:
- Used or damaged products by customer
- Products without original packaging
- Personal care items
- Customized or special-order products
- Products returned after 7 days
Return Process
To request a return:
- Email us at: support@sparkstore.in
- Share:
- Order ID
- Product images/videos
- Reason for return
Our support team will verify the request within 24–48 business hours.
Refund Policy
Once the returned product is received and inspected:
- Refund will be processed within 5–7 business days
- Refund will be credited to the original payment method
For Cash on Delivery (COD) orders:
- Refund will be processed via:
- Bank Transfer
- UPI
- Store Credit
Replacement Policy
In case of:
- Damaged product
- Wrong item received
- Manufacturing defect
We may offer:
- Replacement
- Exchange
- Full refund
depending on product availability.
Cancellation Policy
- Orders can only be cancelled before dispatch.
- Once shipped, cancellation requests may not be accepted.
Shipping Charges
- Shipping charges are non-refundable.
- In some cases, return shipping charges may apply depending on the reason for return.
Damaged or Wrong Product
If you receive a damaged or incorrect product:
Please contact us within 48 hours of delivery with proper unboxing video/photo proof.
Without valid proof, return/refund requests may not be accepted.
Dropshipping Fulfilment
Spark Store operates on a dropshipping business model and products may be shipped directly from our supplier and warehouse partners across India.
Delivery timelines may vary depending on:
- Customer location
- Courier partner availability
- Product availability
Contact Us
For any return, refund, or support-related queries:
📧 Email: mohnishdarji@sparkstore.in
📞 Support Hours: Monday – Saturday, 10 AM – 7 PM